1: 1 YEAR GUARANTEE

At Cartridge House, we offer a 1-year guarantee on all our printing supplies, guaranteeing that they are free from defects and work in the printers promised.

2: RETURNS

To request a return, please email info@cartridgehouse.co.za so that we can get the process started.

2.1: DEFECTIVE PRODUCTS

For any item that may be defective, we will need a status report or a photo showing the error message received. For defective inks, toners or drums, the credit or replacement will work as follows:

Remaining lifeReplacement/Credit or Refund
0 – 50%We will credit you for the remaining life of the cartridge against your next purchase or offer a refund for the remaining life of the cartridge.
50 – 80%We will replace the item with a brand-new cartridge or offer you a refund for the remaining life of the cartridge.
80 – 100%We will replace the item with a brand-new cartridge or offer you a full refund for the original product value.

 2.1.1: Refunds

We offer a refund within the product warranty period. Delivery fees are non-refundable.

2.1.2: Replacements

We offer replacements within the product warranty period. We do not charge courier fees for replacing any defective products if your order was delivered by us. If you collected your order from us, you will need to bring in the defective product to us for the exchange.

2.2: UNWANTED PRODUCTS

This section relates to unopened, unused products that you would like to return for a refund or exchange. We cannot refund opened, non-faulty products.

2.2.1: Refunds

We offer a refund for orders within 28 days of the delivery for generic printing supplies and 7 days for all other products. Delivery fees are non-refundable. A handling fee of 10% will be charged against your refund.

2.2.2: Exchanges

We offer exchanges for a different product within 30 days of the delivery for generic printing supplies and 7 days for all other products. The original delivery fee is non-refundable. You will be liable to pay for the delivery cost of the replacement product. No handling fee will be charged for generic products, for all other products, a 10% handling fee will be charged on the value of the returned products.

3: SHIPPING

All returns are addressed to 18 Stride Road, Pinelands, Pinetown, 3610.

Any items returned must be securely packed into a single box if possible, of smallest size to prevent any damage to the returned product.