Common queries answered
Frequently asked Questions
In general, the further that you are away from a main city centre, the longer delivery will take.
Items in stock are usually delivered in 1 – 5 business days.
Items on backorder are usually delivered in 3 – 8 business days.
KZN, Gauteng, Western Cape – R79.35
Eastern Cape, Free State, Limpopo, Mpumalanga, Northern Cape, North West – R92
Pargo Pickup Points – will be quoted on at checkout.
We have a 30 day return policy on unopened items. Courier costs will be subtracted from any refunds.
We cover product faults under a 1 year warranty, while consumable products are credited based on the remaining life of the item.
Please send us the correct address as soon as possible so that we can update it.
You will receive a tracking link by email and SMS once your order has shipped. If there are any delays with your order, we’ll be in touch to let you know.
The easiest way is to use the contact form, alternately, feel free to contact on WhatsApp or phone call – +27 31 100 8000
We only deliver within South Africa.
In most cases, your order will ship in one package. On occasion we ship items separately if stock is not available from our main warehouse, however this is an exception to the rule.
